UNFAIR AT ANY FARE ©

Copyright © 1997-1998, Lawton Roberts

All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means - electronic, mechanical, photocopy, recording or any other - except for brief quotations used in U.S. Congressional hearings or as a part of investigations conducted by the U.S. Department of Justice, the U.S. Department of Transportation, the Federal Trade Commission, or by States Attorney Generals, without the prior permission of the author.

TABLE OF CONTENTS

Acknowledgements
Donation to Easter Seals
Statement of Purpose
Introduction
  1. Denied Boarding: Seats Already Sold Once Are Being Sold Again for a Higher Fare!
  2. No Refund Unless You Die
  3. Instant Fares: Now You See Them, Now You Don't ~ Or No Time For Shopping
  4. First Class Fares for Third Class Service
  5. Air Fares: No Longer a Level Playing Field
  6. Tariffs: A Tool to Terrorize Consumers and Travel Agents
  7. Frequent Flyers, Infrequent Awards
  8. Interline Agreements: The Big Airline Fraternity That's Closed to New Members
  9. The CRS (Computer Reservation System) is Mightier Than the Sword
  10. Hub City Monopolies, Or Not in My Backyard
  11. The Airline Oligolopy and Evidence of Its Far Reaching Punitive and Predatory Power
  12. The Value of a Travel Agent to the Consumer Or Why the Airlines Are Trying to Run Travel Agents Out of Business
  13. How The Airlines Are Trying to Run Travel Agents Out of Business
  14. An Open Letter to the Stockholders, Employees and Directors of the Major Airlines, and a Call to Action
  15. An Open Letter the the State Attorney Generals in All 50 States, and a Call to Action
  16. An Open Letter to Corporate America, and a Call to Action
  17. An Open Letter to Families and Small Businesses in America, and a Call to Action
  18. An Open Letter to Travel Agents, and a Call to Action
  19. An Open Letter to the United States Federal Government
    (including the President of the United States, the Department of Justice, the Department of Transportation, the Federal Trade Commission and the United States Congress)
  20. Conclusion: The End of Tolerance, Or the Pen is Mightier Than the Sword and the CRS and All the Fraudulent, Punitive and Predatory Practices of All the Big Airlines Combined!
Appendix A: Contact List of Key People in Washington

Lawton Roberts
Owner, UNIGLOBE Country Place Travel, Inc.
Atlanta (Lawrenceville and Conyers), Georgia
2000 Riverside Parkway, Suite 206
Lawrenceville, Georgia 30043
phone = 770-338-1184
fax = 770 338-1936
e-mail = lawton@countryplace.com
web site = www.countryplace.com

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