By Alfred Borcover
In November, Lawton Roberts, a suburban Atlanta travel agency owner, launched his own revolution against the airlines with a book titled "Unfair at Any Fare," which levels a blast at the major carriers, charging them with everything from restraint of trade to consumer fraud.
"Passengers think that a guaranteed reservation and ticket | assures them they will get on a particular flight," Roberts said in a telephone interview. "They can no longer count on that." He cited a Delta Air Lines letter to its top-level frequent fliers. It stated: "You can also get a confirmed Coach reservation on sold-out flights when you make your reservation at least 24 hours ahead of time." The end result, said Roberts, is that another passenger with a low-fare, advance-purchase ticket will be bumped.
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